Refund policy

Last updated: 08/04/2026

This Warranty and Return Policy applies to products sold directly by Nova Network LLC, doing business as SinfulX ("SinfulX," "we," "us," or "our") through sinfulx.net. It explains when a product may qualify for a remedy and how to contact us.

This policy does not apply to products offered by third-party sellers through the Amazon Associates Program. Those items are not sold by us; their returns, refunds, and warranties are handled entirely by Amazon and the third-party seller — see our Terms of Service.

1. Limited Warranty for Manufacturing Defects

We provide a 30-day limited warranty from the date of delivery for products that arrive with a verified manufacturing defect. This limited warranty covers manufacturing defects only. It does not cover:

• normal wear and tear;
• misuse, abuse, or improper storage;
• damage caused by improper cleaning, maintenance, or handling;
• damage caused by unauthorized modifications or repairs; or
• dissatisfaction based on personal preference, fit, feel, or performance expectations where no defect is present.

To the extent any implied warranties apply under law (including any implied warranty of merchantability or fitness for a particular purpose), they are limited in duration to this same 30-day period, to the extent permitted by law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

2. Defect Reporting Window

If you believe your item has a manufacturing defect, you must contact us at support@sinfulx.net within the 30-day warranty period. To help us review the issue promptly, please include:

• your order number;
• a description of the issue; and
• clear photos or videos showing the defect, where applicable.

3. Eligibility for Returns

Due to the intimate and hygiene-sensitive nature of many products we sell, we do not accept general returns, change-of-mind returns, or exchanges. A return may be authorized only if:

• the item has a verified manufacturing defect; and
• the return request is submitted within the 30-day warranty period; and
• the return is approved by our support team in writing.

Items sent back without prior written authorization may be refused.

4. Non-Returnable Items

Except where required by law, the following are generally non-returnable once delivered:

• intimate products;
• intimate apparel;
• hygiene-sensitive items;
• personal-use products;
• clearance or final-sale items; and
• gift cards.

This limitation does not affect your right to contact us regarding a verified manufacturing defect covered under this policy, or any non-waivable rights you may have under applicable law.

5. Verification Process

All claims are subject to review and verification by our support team. We may request additional information, including photos, videos, packaging images, or other details reasonably necessary to evaluate the claim. If we determine that the reported issue is not a manufacturing defect, the claim may be denied.

6. Return Authorization

If a return is approved, we will provide return instructions. Do not send any item back unless you have received written authorization from us first. Unauthorized returns may be rejected and may not be eligible for refund or replacement.

7. Return Shipping Costs

If a return is approved due to a verified manufacturing defect, we may, at our discretion: provide a prepaid return label; reimburse reasonable return shipping costs; or determine that a return is not required before issuing a remedy. If a return is requested for any reason not covered by this policy, it will generally not be accepted.

8. Restocking Fees

No restocking fee applies to approved returns for verified manufacturing defects.

9. Remedies

If we confirm a manufacturing defect covered by this policy, we may, at our discretion: replace the item; issue a full or partial refund; or provide another appropriate resolution. The remedy offered will depend on product availability, the nature of the issue, and the condition of the item.

10. Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 2–5 business days after approval for processing, though final posting times may vary depending on your payment provider. Original shipping charges are non-refundable unless otherwise required by law or unless the refund is due to our error or a verified manufacturing defect.

11. No Exchanges

We do not offer exchanges for intimate or hygiene-sensitive items. If an item qualifies under this policy due to a verified manufacturing defect, we may offer a replacement or refund at our discretion.

12. Wrong, Damaged, or Defective Items

If you receive the wrong item, a damaged item, or an item with a confirmed manufacturing defect, contact us at support@sinfulx.net as soon as possible and within the 30-day warranty period so we can review and assist.

13. Chargebacks and Policy Abuse

We encourage you to contact us first so we can resolve any issue directly. Filing a chargeback without first contacting us may delay resolution. Abuse of this policy, including false defect claims or unauthorized return activity, may result in denial of the claim where permitted by law.

14. Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection law that cannot be waived. If any part of this policy conflicts with a non-waivable right under the law of your jurisdiction, that law controls to the extent of the conflict.

15. Policy Updates

We may update this Warranty and Return Policy from time to time to reflect operational or legal changes. The version posted on our website at the time of your purchase will apply to that order unless a different version is required by law.

16. Contact Us

Nova Network LLC d/b/a SinfulX 30 N Gould St., Sheridan, WY 82801 Email: support@sinfulx.net Phone: 424-269-4369