Refund policy

Warranty and Return Policy

 

Last updated: 05/01/2024

 

At SinfulX, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. Our Warranty and Return Policy outlines the terms and conditions regarding warranties, returns, and exchanges.

 

Warranty Coverage:

We offer a 30-day warranty on all our products, starting from the date of purchase. This warranty covers manufacturing defects.

To initiate a warranty claim, customers must contact our customer service team at support@sinfulx.net within the warranty period.

The warranty does not cover damages resulting from misuse, normal wear and tear, or unauthorized alterations.

 

Eligibility for Returns:

Returns will only be considered for items with proven manufacturing defects, and the request must be made within 24hrs from the date of receipt.

 

Verification Process:

All return requests will undergo a verification process to confirm the presence of a manufacturing defect.

Items must be in unused condition, in their original packaging, and accompanied by a detailed description of the alleged defect.

 

Return Shipping Costs:

 Customers are responsible for all return shipping costs unless the return is approved due to a confirmed manufacturing defect.

 

Restocking Fee:

A restocking fee of 10% will apply to all approved returns. This fee covers administrative and processing costs associated with the return.

 

Non-Returnable Items:

Many of our items are non-returnable, including intimate apparel, hygiene products, and items on sale.

 

No Exchanges:

Due to the intimate nature of the products sold, we do not offer exchanges. Customers may only receive a refund for eligible returns.

 

Refund Process:

Once a return is approved, the refund will be processed within 2-3 business days after deducting the restocking fee.

 

Contact Information:

For any questions or concerns regarding our Warranty and Return Policy, please contact our customer service team at support@sinfulx.net.

 

Policy Modifications: 

SinfulX reserves the right to modify this Warranty and Return Policy at any time without prior notice. The current policy will always be available on our website.

By making a purchase from SinfulX, you acknowledge and agree to the terms outlined in this Warranty and Return Policy.

 

If you have any concerns or inquiries, please contact us at support@sinfulx.net.