Shipping policy

Last updated: 08/04/2026

This Shipping and Delivery Policy applies to products sold directly by Nova Network LLC, doing business as SinfulX ("SinfulX," "we," "us," or "our") through sinfulx.net. It explains how orders are processed, shipped, and delivered. It does not apply to products purchased from third-party sellers through Amazon (see our Terms of Service), which are shipped by Amazon or the third-party seller under their own policies.

1. Order Processing

Orders are typically processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing and shipment may be delayed. If there is a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping Rates

Shipping charges for your order are calculated and displayed at checkout. Available shipping options and rates may vary depending on the delivery address, order size, weight, and carrier availability.

3. Shipping Destinations

We currently ship only to addresses within the United States. We do not currently offer international shipping.

4. Discreet Packaging

We take reasonable steps to ship in plain, unbranded outer packaging that does not identify the nature of the contents on the outside of the package. Because some items are shipped through third-party suppliers and fulfillment partners (see Section 11), the exact packaging, sender name, and included documentation may vary by product and fulfillment source, and we cannot guarantee a specific outer appearance for every order. Your billing statement will show a charge from "Nova Network LLC."

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates may take 24–48 hours to appear after the shipment is processed by the carrier.

6. Delivery Estimates

Estimated delivery times are provided at checkout or in shipment communications for convenience only. Delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary due to carrier delays, weather conditions, operational issues, incorrect address information, or other factors outside our control.

7. Incorrect Shipping Information

You are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete shipping address is entered, delivery may be delayed, returned, or unsuccessful. If you notice an error in your shipping details, please contact us as soon as possible at support@sinfulx.net or 424-269-4369. While we will make reasonable efforts to assist with address-correction requests, we cannot guarantee that changes can be made once an order has been processed or shipped.

8. Multiple Shipments

For logistical reasons, items from the same order may arrive in separate shipments. If this happens, you may receive separate tracking numbers or delivery dates for different items in your order.

9. Delivery Issues

If your tracking shows that your package was delivered but you have not received it, please first check around the delivery location and with household members, building staff, locker systems, or neighbors. You should also contact the carrier directly, as they may be able to provide additional delivery details. If you still need assistance, contact us at support@sinfulx.net and we will make reasonable efforts to help review the shipment status with you.

10. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the carrier, delivery is handled by the carrier, and title and risk of loss pass to you upon our delivery of the products to the carrier. We are not responsible for delays, losses, or delivery issues caused by the carrier, by incorrect address information provided at checkout, or by circumstances outside our reasonable control. However, if you experience a delivery issue, please contact us and we will make reasonable efforts to assist you in reviewing available tracking information and next steps.

11. Third-Party Fulfillment

Some products are shipped through third-party suppliers, fulfillment partners, or carriers. As a result, packaging style, sender information, shipment timing, and the number of packages received may vary depending on the product and fulfillment source.

12. Contact Information

Nova Network LLC d/b/a SinfulX 30 N Gould St., Sheridan, WY 82801 Email: support@sinfulx.net Phone: 424-269-4369

13. Policy Updates

We may update this Shipping and Delivery Policy from time to time to reflect operational, legal, or service changes. The version posted on our website at the time of your order will apply to that order unless otherwise required by law.

By placing an order with us, you agree to this Shipping and Delivery Policy.